To our valued residents,
While there are no confirmed cases of COVID-19 in the Predator Ridge community, the health and safety of our residents and our valued employees is of utmost importance to our organization and destination.
As the situation changes daily and concerns continue to be heightened, our team has been meeting daily to extensively review current protocols and truly understand what we can do to help and protect our community through this challenging time.
It is with this in mind, Predator Ridge has decided to make some significant changes to our operations as part of our continuing efforts to reduce the spread of COVID-19. We’ve put together the following communication to give you a look into what initiatives we will be launching over the week to help and protect you, our valued residents.
GROCERY & ESSENTIAL ITEMS
We realize the importance of our Commonage Market as a key amenity to service your essential needs at this time.
COMMONAGE MARKET HOURS OF OPERATION
Open Daily. 7:00am – 8:00pm
WHAT WE’RE CURRENTLY DOING…
- We’re increasing our grocery product scope based on your anticipated needs.
- We’re significantly stocking up on all of our in-house chef prepared meals & soups.
- We’re still making your favourite Starbucks® beverages, all in takeaway format.
- Our shelves are stocked with plenty of local and international wines & beers.
- We’ve removed all tables and seating areas to support social distancing.
- We’re abiding by the absolute strictest serving measures including enhanced cleaning protocols.
WHAT WE’RE WORKING ON…
- We’re looking to implement a home delivery and curb-side pick up service within the Predator Ridge community.
- To provide you with access to hard to get items, we’re leveraging our suppliers to help you. We’re strategically working with our existing partners, two of the largest food suppliers (Sysco & GFS), to build an order program to have product delivered to you on site, here at Predator Ridge. We have a dedicated team building a program that will allow you to order online fresh fruit boxes, fresh produce boxes, meats & BBQ boxes, toilet paper and more.
Stay tuned! You can expect to hear from us regularly on new products coming in, what’s fresh in our chef-prepared meals, as well as further details on our order program and home delivery service.
FOOD SERVICE
Based on the recent announcements and recommendations from BC’s Public Health officials, dine-in operations at both Range Lounge & Grill and Pallino’s have been ceased as of 4:00pm today.
WHAT WE’RE CURRENTLY DOING…
- We are offering takeout service from Pallino’s daily. HOURS OF OPERATION: 11:00am – 2:00pm and 5:00pm – 8:00pm. Items available include: pizzas, pastas, soups. + Click to view our current menu
If you would like to place your order in advance, please call us at: (250) 503-3405.
* please note that some items may not be available. Please call our team for full details.
WHAT WE’RE WORKING ON…
- Stay tuned for details on our NEW enhanced program called RANGE ON THE RUN with some of your favourite selections from Range Lounge & Grill available for take-out or delivery. We currently have a team dedicated on building out this program and will get out with more information next week!
- We’re working on a new delivery and curbside pickup program at Pallino’s
OVERALL RESORT & GOLF COURSE PLAN
Our number one goal is to get our golf courses open for you, our Members, as soon as we possibly can. However we must make changes to protect your wellbeing, as well as the health and welfare of our employees and our entire community. We have no official opening date, but we can assure you that we will be ready when the environment is safe to open.
WHAT WE’RE CURRENTLY DOING…
- Our teams are sharing staff across disciplines and all efforts are being made to have the golf courses, practice facility and golf shop open as soon as we can. We are focused on making sure when we open, the conditions are up to the high standard that you are used to playing and that we are ready to open as soon as the heightened risks of COVID-19 pass.
- Our plan is to open the short game area of our practice facility in mid-April for members use only. We are now just working on the safest plan to do this.
WHAT WE’RE WORKING ON…
- We are also working on releasing “personalized viewing events” where we will grant 30 minute access to our shop for members only. These events will have a limited amount of members per 30 minute session, all with the goal to keep our community healthy.
- We encourage all members to take the time to work on their indoor short game. This is a perfect activity and our Academy team will attest, you can all be better at that aspect of your game! Our Academy team will be working on some special videos/tips to help you and your game progress during this break.
ACCOMODATIONS
As of today, we have effectively closed our accommodations at Predator Ridge, outside of existing long term rentals, until we deem it safe to reopen. All existing bookings for March & April have been cancelled and full refunds are currently being issued for all reservations and group bookings.
We are also moving to allow for more flexibility regarding upcoming travel with temporary adjustments to our policies to allow for maximum flexibility for our guests to help make the right decisions regarding travel at this time.
We will have some coverage on the front desk and will get out with further information shortly. If you have any questions regarding any reservations you or your guests have made, please contact our team at info@predatorridge.com.
FITNESS & LIFESTYLE
Although our Fitness Centre and the Commons Racquet Club facilities have been closed, we are making every effort within our 1,200 acres to ensure that you can get out with the right cautions and enjoy your backyard.
WHAT WE’RE CURRENTLY DOING…
- We have a team presently clearing the entire golf cart path network of snow & debris, so you can access them for walks & hikes.
- We’re preparing the outdoor tennis courts and will have the nets up within the next few days (weather permitting). Both the Commons Racquet Club outdoor courts and PRCLA courts will be open for all who wish to get out to play, in an outdoor environment.
- We are working on installing the sails on the Lavender yoga platform in the Commonage neighbourhood, as well as clearing the Chakra platform (off Ridge #11).
WHAT WE’RE WORKING ON…
- We’re working with our instructors to create a variety of at home fitness class workout videos for you to stream from the comforts of your home.
- As soon as weather permits (and the trail is cleared & safe), we will also be opening the Namaste platform.
- We’re working on some some fun self-guided activities including trail guides, walking courses and more. You will be encouraged during each activity to share your experience and post photos afterwards to share with your community!
LANDSCAPE…
We are moving as many of our existing staff throughout the resort to help our Landscape team get a head start on the maintenance of your individual properties, as well as our communities common land. As soon as weather permits we will shift our attention to your yards and ensure that we don’t fall behind on yard maintenance.
OTHER COMMUNITY INITIATIVES
TELUS HEALTH APP
Through our strategic partnership with TELUS, we are currently working on deploying a 90-day free service of the Babylong by TELUS Health app, for Predator Ridge Homeowners in BC and Alberta. This easy-to-use virtual healthcare service app connects you with clinicians via phone or tablet, so you can receive care without potential exposure to a healthcare facility. More details on this offering will be released shortly.
PHARMACY DELIVERIES
We have established a partnership with Nolan’s Pharmasave in Vernon to provide delivery service on prescription and other pharmacy items to Predator Ridge Homeowners. To use this service, you will need to contact Nolan’s pharmacy directly by phone a: (250) 542-2929 or by email at: pharmasave222@hotmail.com.
COMMUNITY RESOURCE PAGE
We are currently working on building a new community resource page on our website, with dedicated resources for our community. On this page you will find regular updates of any issues affecting our community or things you need to be aware of, as well as a wealth of free tools to help you in this time of social distancing.
DEDICATED POINT PERSON
We would like to introduce you to Kirsten Wilkinson, your new dedicated point person here at Predator Ridge during this period.
Kirsten is our amazing social media guru and one of our marketing team members who is the brains behind our Facebook, Instagram and Twitter presence.
She is here to help you! If you have any questions or feedback or any suggestions that we can to do make this challenging time easier, please let her know.
You can reach Kirsten by email at: kwilkinson@predatorridge.com
Through all of these initiatives, we want you to be assured that we are here to help. We are doing all we can to prevent COVID-19 from entering our community by adhering to the strictest measures throughout our operations, even down to the trades we work with to build our new homes. Rest assured, we’re doing the best we can with trying to adapt and always have your best interest in mind.
There is no playbook to follow. As things change daily, we are using the best of our abilities to put initiatives in place to accommodate your needs. We are here for you and you can expect to hear from us regularly. Tell us how we can help. And help us support you by utilizing the new programs we are launching to help lessen the challenges we are all facing right now.
Let’s rally together to get through this. Let’s try to enjoy the beauty of our property. Wave to your neighbours. Smile. It’s times like this that will make our community stronger. We’re known for having a strong community and we will surely get stronger through this period of uncertainty.
We thank you for your support and your loyalty. On behalf of the entire leadership team at Predator, you have our commitment to do the best preserve as many of our employees who have served you in the past, so that they can serve you in the future. Expect to see more thorough updates from each division in the coming weeks.
Sincerely,
Brad Pelletier
Senior Vice-President, Okanagan
Wesbild Holdings Ltd.